Introduction and Scope

Welcome to Twinkledynamix, your trusted partner in financial education and fundamental analysis training. We understand that your privacy matters, and we're committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data when you interact with our educational platform.

This privacy policy applies to all services offered by Twinkledynamix, including our website at twinkledynamix.com, educational programs, and any communications you have with our team. We operate under Taiwan's Personal Data Protection Act and international privacy standards to ensure your information receives the highest level of protection.

By using our services, you acknowledge that you've read and understood this policy. If you disagree with any part of this policy, please don't use our platform or services.

Information We Collect

We collect information to provide you with the best possible educational experience. The data we gather falls into several categories, each serving specific purposes in delivering our financial education services.

How We Use Your Information

Your information serves several important purposes in our educational mission. We use your data to create personalized learning experiences, communicate important updates about your programs, and continuously improve our educational offerings.

Educational Services

We use your personal and educational data to customize your learning experience, track your progress, and provide targeted feedback. Our instructors may reference your background and progress to offer more effective guidance during your studies.

Communication

We'll use your contact information to send you course updates, educational materials, and important announcements about our programs. You can control which communications you receive through your account settings.

Platform Improvement

Technical data helps us understand how students interact with our platform, allowing us to identify areas for improvement and ensure our educational tools work effectively across different devices and browsers.

Data Sharing and Third Parties

We believe in transparency about who has access to your information. We don't sell your personal data to third parties, and we only share information when necessary to provide our educational services or as required by law.

Educational Partners

We may share relevant educational progress information with certified instructors and educational consultants who contribute to your learning experience. These partners are bound by confidentiality agreements.

Service Providers

We work with trusted service providers for technical infrastructure, payment processing, and educational content delivery. These companies have access only to the information necessary to perform their specific functions.

Legal Requirements

We may disclose your information if required by Taiwan law enforcement, regulatory authorities, or legal proceedings. We'll notify you of such requests unless legally prohibited from doing so.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information. We're committed to making these rights easy to exercise and understand.

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity before processing your request. There's no charge for most requests, but we may charge a reasonable fee for excessive or repetitive requests.

Data Security Measures

While we take every reasonable precaution to protect your data, no internet transmission or electronic storage method is completely secure. We encourage you to use strong passwords for your account and to contact us immediately if you suspect any unauthorized access.

Data Retention

Retention Periods

• Student account information: Retained for 7 years after course completion for educational records
• Course progress and certificates: Maintained permanently as part of your educational record
• Communication records: Kept for 5 years for quality assurance and support purposes
• Technical logs: Automatically deleted after 2 years unless needed for security investigations
• Marketing communications: Retained until you unsubscribe or request deletion

When we no longer need your information, we securely delete or anonymize it. You can request earlier deletion of your data, though we may need to retain certain information for legal or legitimate business purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than Taiwan for the purposes described in this policy. We ensure that any international transfers of your personal data are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions.

When we transfer your data internationally, we maintain the same level of protection described in this policy. We work only with service providers who demonstrate strong data protection practices and comply with applicable privacy laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how you interact with our educational content. These technologies help us provide personalized recommendations and improve our platform's functionality.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us analyze website usage and improve our services
• Functional cookies: Remember your preferences and settings
• Educational cookies: Track your progress through courses and learning materials

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our educational platform.

Children's Privacy

Our financial education services are designed for adults and individuals over 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected personal information from a child under 18, we will delete that information immediately.

If you believe we have collected information from someone under 18, please contact us immediately using the contact information provided below.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

Your continued use of our services after any changes indicates your acceptance of the updated policy. If you disagree with any changes, you may discontinue using our services and request deletion of your personal information.